Terms of Service

Effective: April 19, 2026 · Last updated: April 19, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 16) THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.5.

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of TrustCut, a mobile application and website (collectively, the “Service”) operated by CutScore Technologies LLC, a North Carolina limited liability company (“CutScore,” “we,” “us,” or “our”).

TrustCut is a platform on which verified licensed nurses anonymously provide subjective ratings and opinions about surgeons and podiatrists based on their firsthand professional experience. Patients and members of the public may view aggregated ratings to inform their personal research.

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree, do not use the Service.

2. Nature of the Service and Important Disclaimers

2.1 The Service Hosts Third-Party Opinions

TrustCut is an interactive computer service as defined in 47 U.S.C. § 230 (the Communications Decency Act). All ratings, reviews, scores, and commentary displayed in the Service are the subjective opinions of individual nurse users, provided in their individual capacities. Such content is not created, endorsed, verified, or adopted by CutScore. CutScore is a distributor of third-party content and is not the speaker or publisher of user-submitted ratings.

2.2 Ratings Are Opinions, Not Facts

The core rating question asked of each nurse is: “Would you recommend this surgeon to a friend or family member?” This is, by its nature, a request for the nurse’s personal recommendation — a subjective opinion. All numerical scores, category ratings, and associated commentary on the Service reflect the personal subjective impressions of individual nurses based on their firsthand professional interactions with a given surgeon or podiatrist. Ratings are expressions of opinion protected by the First Amendment to the United States Constitution and analogous state-law protections. Ratings are NOT:

Statements of objectively verifiable fact;
Assessments of clinical competence, malpractice, or professional misconduct;
Peer review under any state peer review statute;
Endorsements, recommendations, or warranties by CutScore;
Medical advice or a substitute for independent patient research, physician referral, or consultation with qualified healthcare professionals.

2.3 No Medical Advice

The Service does not provide medical, diagnostic, treatment, or referral advice. Nothing in the Service should be relied upon in making healthcare decisions. Patients should consult licensed healthcare providers, verify credentials independently through state medical boards, and conduct their own research before selecting a surgeon. CutScore disclaims any implied warranty of fitness for selecting a healthcare provider.

2.4 Source Data

Surgeon and podiatrist profile information (name, specialty, practice location, NPI) is sourced from the Centers for Medicare & Medicaid Services National Plan and Provider Enumeration System (NPPES), a public federal database. Profile data is provided as-is and may contain inaccuracies. Profiles may be corrected via the process in Section 10 and on our Surgeon Dispute page.

3. Eligibility

You must be at least 18 years of age and legally capable of forming a binding contract to use the Service.

3.1 Nurse Users

To submit ratings, you must additionally represent and warrant that you:

Hold a current, unencumbered license as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Advanced Practice Registered Nurse (APRN), or equivalent credential in a United States jurisdiction;
Have provided accurate license information during account verification;
Are submitting ratings based solely on your own firsthand professional experience working directly with the surgeon or podiatrist being rated;
Have NOT been paid, compensated, coerced, or incentivized by any third party to submit a particular rating;
Are not subject to any non-disparagement agreement, confidentiality agreement, or employment policy that prohibits your submission of the rating; and
Are not currently engaged in any legal dispute, grievance, or adverse employment action involving the surgeon being rated in which the rating could reasonably be construed as retaliatory.

3.2 Patient and Public Users

Individuals browsing scores without creating a nurse account may use the Service subject to these Terms. No account is required to view public score data.

4. Account Registration and Verification

Nurse users must create an account and complete verification before submitting ratings. Verification may include submission of license information, cross-reference with publicly available nursing license databases (including Nursys QuickConfirm), and administrative review. We reserve the right to deny, suspend, or revoke verification in our sole discretion.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at legal@trustcutapp.com of any unauthorized access.

5. User Content and Ratings

5.1 Your Representations When Submitting a Rating

Each time you submit a rating, you represent and warrant that:

The rating reflects your honest, good-faith subjective opinion based on firsthand professional experience;
The rating is not knowingly false, fabricated, or submitted with reckless disregard for its truth or falsity;
The rating is not submitted for a malicious purpose, personal vendetta, or to cause unlawful harm;
You have not been compensated or induced by any third party to submit the rating;
Submission of the rating does not violate any contract, employment agreement, confidentiality obligation, or applicable law to which you are subject;
The rating does not disclose patient protected health information (PHI) or any information that could reasonably identify a specific patient;
You have not duplicated your vote for the same surgeon through multiple accounts or in any manner designed to manipulate scoring.

5.2 License Grant to CutScore

You grant CutScore a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to host, store, reproduce, display, aggregate, anonymize, modify, and use your ratings and submitted content in connection with operating, improving, and promoting the Service. This license survives termination of your account.

5.3 Prohibited Content

You may not submit ratings or content that:

You know to be false or that you submit with reckless disregard for truth;
Contain patient PHI or identify specific patients, procedures, or clinical incidents;
Allege specific instances of malpractice, criminal conduct, or professional misconduct (these belong with state medical boards and licensing authorities, not on a rating platform);
Violate any non-disparagement, confidentiality, or employment agreement;
Infringe any third party’s intellectual property, privacy, or publicity rights;
Contain threats, harassment, discrimination, or targeted abuse;
Are posted for a commercial purpose or as part of a coordinated campaign.

We may remove any content that violates these Terms or that we otherwise determine, in our sole discretion, should not remain on the Service. Removal is not an admission that content was unlawful.

5.4 Zero Tolerance for Objectionable Content and Abuse

TrustCut maintains zero tolerance for objectionable content and abusive behavior. Any user who submits content that violates Section 5.3, or who engages in abusive conduct toward other users or our staff, may have their content removed and their account permanently terminated without notice or refund.

Objectionable content includes, but is not limited to: harassment, hate speech, threats, content that violates patient privacy or HIPAA, defamatory statements, false claims of professional misconduct, sexually explicit content, content that promotes illegal activity, or any content that violates applicable law.

5.5 Reporting Objectionable Content or Abuse

If you encounter content or user behavior that you believe violates these Terms, you may report it through the in-app "Report a Concern" feature in Settings, or by emailing info@trustcutapp.com. We commit to reviewing all reports within 24 hours of receipt.

In response to a verified violation, we will take appropriate action which may include: removing the offending content, suspending the responsible user’s account, permanently terminating the user’s account, and reporting the user to applicable authorities where required by law.

5.6 Your Right to Remove Your Own Content

You may delete any rating, comment, or content you have submitted at any time through the app’s Profile section. Once deleted, your content is removed from the database and no longer factors into aggregate scores.

6. Anonymity Disclosures

6.1 What We Do to Protect Nurse Identity

We employ technical measures designed to separate nurse identity from submitted ratings, including server-side hashing, restricted database access controls, and removal of credential identifiers from the votes table. We do not publicly display nurse identities in connection with any rating.

6.2 What We Cannot Guarantee

No system is perfectly anonymous. You acknowledge and agree that:

Server logs, edge function logs, timestamps, IP addresses, and similar metadata are collected by us and our infrastructure providers (including Supabase and Cloudflare) in the ordinary course of operating the Service;
Under sufficiently motivated analysis, patterns in metadata (such as timing, device characteristics, or sequence of activity) could theoretically be correlated to individual users;
We may be compelled by valid legal process (subpoena, court order, warrant, or equivalent) to disclose any data we possess, including data that could be used to identify a nurse who submitted a rating;
We will comply with valid legal process and are not required to, and generally will not, resist such process on your behalf (though we may, in our discretion, notify you to the extent legally permitted);
Anonymity on the Service is a design goal and a best effort, not a contractual guarantee.

You agree that CutScore has no liability arising from the disclosure of your identity in response to valid legal process or from any inherent limitation of technical anonymity measures.

7. Prohibited Uses

You may not:

Use the Service to violate any law or regulation;
Scrape, crawl, or harvest data from the Service by automated means except as expressly permitted;
Reverse engineer, decompile, or attempt to extract source code from the Service;
Interfere with or disrupt the integrity of the Service, including vote-manipulation, creation of multiple accounts, or bypassing verification;
Use the Service to solicit ratings, offer compensation for ratings, or otherwise manipulate scores;
Use the Service to defame, harass, or unlawfully harm any person;
Use any rating data for employment decisions, credentialing decisions, hospital privileging, insurance decisions, or similar consequential decisions affecting any surgeon or podiatrist. Ratings are opinions of individual nurses and are not suitable for such uses.

8. Intellectual Property

The Service, including its software, design, trademarks, logos, and all content other than user submissions, is owned by CutScore or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All rights not expressly granted are reserved.

9. DMCA and Takedown Procedures

If you believe content on the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at legal@trustcutapp.com with: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the Service; (c) your contact information; (d) a statement of good-faith belief that use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act; and (f) your physical or electronic signature. We may terminate accounts of repeat infringers.

10. Content Correction and Complaint Procedure for Rated Providers

This section applies to surgeons and podiatrists whose profiles appear on the Service. A dedicated submission form is available at /surgeon-dispute.

10.1 Profile Data Corrections

A surgeon or podiatrist (or their authorized representative) who believes their NPPES-sourced profile information is inaccurate may submit a correction request via the Surgeon Dispute page or to legal@trustcutapp.com with supporting documentation. We will review and, where appropriate, update the profile.

10.2 Complaints Regarding Ratings

A rated provider who believes a specific rating is (a) knowingly false, (b) fabricated, (c) submitted by someone with no firsthand professional experience with the provider, or (d) otherwise in violation of these Terms may submit a complaint through the Surgeon Dispute page. We will review complaints in good faith. We reserve sole discretion regarding what action, if any, to take. Submission of a complaint does not create any contractual relationship between the complaining provider and CutScore, and CutScore undertakes no obligation to remove content.

10.3 Right of Response

A rated provider may submit a brief written response for potential display alongside their profile, subject to our editorial review. We are not obligated to publish any response.

10.4 Mandatory Pre-Suit Notice

Before filing any lawsuit against CutScore relating to content on the Service, a rated provider or other claimant must first provide written notice of the claim to legal@trustcutapp.com and allow CutScore at least 30 days to investigate and respond. Failure to provide such notice is a material breach of these Terms and may be raised as an affirmative defense.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR AVAILABILITY. CUTSCORE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR TRUTHFULNESS OF ANY USER-SUBMITTED RATING OR CONTENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUTSCORE AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CUTSCORE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNTS YOU HAVE PAID CUTSCORE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND CUTSCORE AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13. Indemnification

You agree to defend, indemnify, and hold harmless CutScore and its officers, members, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of or access to the Service;
Your violation of these Terms;
Any content you submit, including any rating that forms the basis of a defamation, tortious interference, invasion of privacy, breach of contract, or similar claim;
Your violation of any third-party right, including intellectual property, privacy, or publicity rights;
Your violation of any applicable law or regulation.

CutScore reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate in asserting any available defenses.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason or no reason, including for violation of these Terms. You may terminate your account at any time by using the in-app deletion feature or contacting legal@trustcutapp.com. Sections that by their nature should survive termination (including Sections 5.2, 6.2, 11, 12, 13, 15, 16, and 17) shall survive.

15. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Subject to the arbitration provision in Section 16, the state and federal courts located in Wake County, North Carolina shall have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction in such courts.

16. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS YOUR LEGAL RIGHTS.

16.1 Agreement to Arbitrate

You and CutScore agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set out in Section 16.4.

16.2 Arbitration Rules and Forum

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator. The seat of arbitration will be Raleigh, North Carolina, though in-person hearings may be waived by agreement or conducted virtually. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND CUTSCORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

16.4 Exceptions

Notwithstanding the foregoing, either party may: (a) bring an individual action in small-claims court for any Dispute within the court’s jurisdictional limit; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement or misuse of intellectual property or violations of confidentiality; and (c) enforce the class-action waiver in a court of competent jurisdiction.

16.5 30-Day Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@trustcutapp.com within 30 days after you first accept these Terms. Your notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not adversely affect your use of the Service.

16.6 Severability of Arbitration Provisions

If the class-action waiver in Section 16.3 is found unenforceable as to any claim, then that claim shall be severed from arbitration and brought only in the courts identified in Section 15; the remainder of this Section 16 remains enforceable.

16.7 Survival

This Section 16 survives termination of your account and these Terms.

17. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and CutScore regarding the Service and supersede all prior agreements.

18.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

18.3 No Waiver

No failure or delay by CutScore in exercising any right shall operate as a waiver. A waiver must be in writing signed by an authorized representative of CutScore.

18.4 Assignment

You may not assign these Terms without our prior written consent. CutScore may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

18.5 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and CutScore.

18.6 Notices

We may provide notices to you through the Service or via the email associated with your account. You must send notices to CutScore at:

CutScore Technologies LLC
4030 Wake Forest Rd, Ste 349
Raleigh, NC 27609
Email: legal@trustcutapp.com

18.7 Force Majeure

CutScore shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemic, labor disputes, governmental action, internet or infrastructure failures, or cyberattack.

18.8 Contact

Questions about these Terms should be directed to legal@trustcutapp.com.